In today's competitive business landscape, effective communication, empathy, and problem-solving skills are crucial for success in sales, marketing, and customer service roles. This comprehensive course equips participants with the foundational soft skills necessary to excel in these dynamic fields, enabling them to build rapport with clients, generate leads, foster customer loyalty, and drive business growth.

This bundle comprises the following 15 individual bite-sized courses:

• A Balancing Act


• A Positive Perspective


• Approaching New Customers


• Caring for Vulnerable Customers


• Communicating with Respect


• Handling Complaints


• Know Your Customer


• Maintaining Existing Customer


• Managing Expectations


• Brand & Reputation


• Writing Effective Marketing Emails


• Common Mistakes When Handling Sales Objections


• Developing Emotional Intelligence in Sales


• Customer service skills


• Four essentials customers service skills

Learning Objectives

By the end of this course, participants will be able to:

• Master the art of effective communication, including verbal and nonverbal cues, active listening, and adapting communication styles to different audiences.



• Develop a customer-centric mindset, demonstrating empathy, understanding customer needs, and building strong relationships.



• Apply problem-solving techniques to identify, analyze, and resolve customer issues efficiently and effectively.



• Enhance their negotiation skills to reach mutually beneficial agreements and close deals successfully.



• Utilize time management strategies to prioritize tasks, manage deadlines, and maintain productivity.

Training Duration

This course may take up to 4 hours to be completed. However, actual study time differs as each learner uses their own training pace.

Access is valid for 60 days.