In today's dynamic and competitive business environment, effective management and leadership skills are crucial for achieving organizational success. While technical expertise is essential, it is the ability to inspire, motivate, and navigate complex interpersonal relationships that sets exceptional leaders apart. This comprehensive course delves into the realm of soft skills, equipping aspiring and current managers with the tools and strategies to excel in their leadership roles.

Learning Objectives

By the end of this course, participants will be able to:

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• Define and differentiate between management and leadership



• Identify the key traits and characteristics of effective leaders



• Develop their emotional intelligence to enhance self-awareness, empathy, and relationship management



• Cultivate effective communication skills for clear, concise, and persuasive interactions



• Master the art of motivation and engagement to inspire and empower teams



• Apply conflict resolution techniques to foster a positive and productive work environment



• Implement effective delegation strategies to maximize team productivity



• Develop and nurture a culture of high performance and continuous improvement

Course Modules

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Appraisal Interviews

Challenging the Status Quo

Operational Agility

Performance Management

Planning for a crisis

Taking Action

The Need for Strategy

Training for Non-Trainers

Workplace Ethics

How great leaders solve problems

Develop a Thriving Team Part I

Develop a Thriving Team Part II

Developing your team through coaching

Project Management

Training Duration

This course may take up to 8 hours to be completed. However, actual study time differs as each learner uses their own training pace.

Access is valid for 60 days.